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We offer complimentary "Get Acquainted" Interviews for first time clients because we want you to feel comfortable with our process and our professional pet sitters. Our goal is to put your mind at ease when you are away and to make your return convenient, easy, and hassle-free.
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Upon receiving your phone call, email, or Web request, we will arrange a FREE interview to perform a brief "in-home" evaluation of your pet and property.
During this initial interview, we will: |
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Answer all of your questions regarding our services. |
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Fill out the necessary forms and paperwork. The type of information we collect and discuss includes:
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Detailed notes regarding your pet's habits, food, favorite toys, exercise routine, veterinarian, and medical history (vaccination records). |
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A list of the locations for pet food, collars, leashes, treats, toys, cleaning supplies, etc. that we will need for the care of your pets and property. |
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Keys to your home; we prefer one set for the sitter and one set as an office backup copy. We will confirm the keys work and store them safely in our Permanent Key Safe. Keys are not labeled with any property information (just in case they get lost). |
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Emergency contact information, medical instructions/permission forms, and how to contact you if necessary. |
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We will help you decide how often you want your sitter to visit each day you're away and what services you want performed.
Our fees will be calculated based the type and quantity of pets, along with the quantity and duration of daily visits.
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Upon your review and approval, we ask that you sign the service contract which describes our policies and guidelines. |
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After this meeting is completed and we have your information on file, our service is as simple as making a phone call. Your pet's profile will be stored
in our computer system which ensures consistent and quality care for your pets and property. See our sample work order checklist here. |
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After you meet and approve your pet sitter, all new orders and scheduled visits will be tracked by our proprietary "Long Island Pet Sitter Reminder System". As each dog, cat, puppy, bird, reptile, and/or small animal visit is completed, our pet sitters are required to update their status by calling our telephone-based IVR pet reminder system. If any pet visit is overdue, our pet reminder system will automatically call, send SMS text reminders, and email our pet sitting staff until we have confidence that the pet visit is completed. This process is automatic and helps us ensure the most reliable pet sitting service possible for towns located throughout Nassau County and Suffolk County on Long Island, New York.
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Note: To avoid a $20 consultation fee, we request that you arrange "Get Acquainted" Interview at least 7 days prior to your departure (MUCH earlier for holiday periods).
Are you ready to get started?
Click here to arrange your FREE In-Home Consultation!
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